This document will guide you through obtaining all the details you'll need to configure most email clients.
We support both POP and IMAP email accounts - these are the most common protocols for receiving email. We only support secure connections (SSL/STARTTLS). We strongly recommend using IMAP over POP.
Your Email Address and Password
First and foremost you'll need your email address and password. You'll have set the password when you created the email account in cPanel.
If you can't remember it, your only option will be to change it.
Checking your Username and Password work
You can check that your username (email address) and password work easily by trying to login to webmail. This will be "webmail.yourdomain". If you can login to webmail then you can be sure your username and password are correct - if not it'll almost certainly mean you're using an incorrect password.
Incoming and Outgoing server details
cPanel > EMAIL > Email Accounts > click Manage > click Connect Devices
From within the EMAIL section click the Email Accounts icon.
Within the email account management screen, click the Connect Devices button next to the email account you'd like to setup.
You'll then see the remaining details you'll need:
Incoming server (usually mail.yourdomain.co.uk)
Outgoing server (usually mail.yourdomain.co.uk)
IMAP Port: 993
POP3 Port: 995
The final detail is the SMTP port. Our servers, and most modern email clients are capable of using a newer encryption (called STARTTLS) and this is served by Port 587.
If your email client is older and only supports SSL then you can use Port 465.
These are all the details you'll generally require to setup any email client.